Privacy Policy — pakr98

pakr98 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("User", "you", "your") who access the platform at pakr98.cam. This Privacy Policy sets out, in plain and formal English, exactly what personal data we collect, on what legal basis we process it, how we use it, how long we keep it, who we may share it with, and what rights you have in relation to it.

This Policy applies to all users of the Platform regardless of their location, including users accessing the Platform from within Pakistan — including cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — as well as users accessing the Platform from other countries.

By registering an account on pakr98, making a deposit, placing a bet, using a casino feature or simply browsing the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.

For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:

pakr98 collects personal data across several categories depending on how you interact with the Platform. The categories of data we may collect include, but are not limited to, the following:

• Full legal name (as it appears on a government-issued identification document such as a CNIC or passport)
• Date of birth
• Gender (where voluntarily provided or required for regulatory compliance)
• Email address
• Phone number (mobile number, which may include Pakistani network numbers)
• Residential address, including city and country

• Scanned or photographed copies of government-issued identity documents (CNIC, passport or equivalent)
• Proof of address documentation (utility bills, bank statements, official correspondence)
• Selfie or liveness check images, where required during the KYC verification process
• Payment method verification documents confirming account ownership

• Deposit and withdrawal transaction records, including amounts in PKR or other currencies
• Payment method references (such as account names associated with Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah or other methods — referenced for verification and AML compliance only)
• Betting and gaming activity history, including bet amounts, odds accepted, game types and outcomes
• Bonus and promotional credit records

• IP address and approximate geographic location derived from it
• Device type, operating system, browser version and screen resolution
• Session timestamps, page views and navigation paths through the Platform
• Login history and security event logs
• Cookies and similar tracking technologies (see Section 8)

• Records of support interactions submitted via live chat, email or any other communication channel
• Feedback, survey responses and complaint records
• Marketing communication preferences and opt-out records

We collect personal data through the following primary channels:

• Account registration: Data provided directly when you create a pakr98 account, including name, email, date of birth, phone number and address.
• KYC verification process: Documents and images you upload during identity verification through the Platform's secure HTTPS portal.
• Deposit and withdrawal operations: Transaction data captured when you interact with the cashier, including payment method details required for processing and AML compliance.
• Gameplay and betting activity: Data automatically generated when you place bets, play casino games or interact with live dealer tables on the Platform.
• Support communications: Data you provide when contacting our support team, including content of messages and associated metadata.
• Cookies and tracking technologies: Technical data automatically collected when you browse the Platform (see Section 8 for full details).
• Third-party verification services: Data received from KYC and identity verification service providers engaged to assist with document authentication.

pakr98 processes personal data only where a valid legal basis exists. The primary legal bases on which we rely are set out in the table below:

Personal data collected by pakr98 is used for the following purposes:

• To create, verify and maintain your pakr98 account in accordance with our Terms & Conditions.
• To authenticate your identity and confirm you meet the applicable minimum age requirement through KYC procedures.
• To process your deposits and withdrawal requests efficiently and in accordance with applicable financial controls.
• To detect, investigate and prevent fraudulent activity, account abuse and AML violations.
• To monitor betting and gaming behaviour for responsible gambling indicators and to apply appropriate responsible-play interventions where necessary.
• To respond to your support queries, complaints and requests in English and, where available, Urdu.
• To send you transactional communications — such as deposit confirmations, withdrawal updates and security alerts — that are necessary for the operation of your account.
• To send you promotional communications about bonuses, offers and Platform updates, where you have consented or have not opted out.
• To improve the Platform's performance, user experience and feature set through aggregated analytics.
• To comply with legal, regulatory and judicial obligations applicable to the operator's jurisdiction.

pakr98 does not sell, rent or trade your personal data to third-party advertisers or data brokers. We may share personal data only in the following limited circumstances:

• Service Providers and Data Processors: We engage third-party providers for KYC/identity verification, payment processing, fraud detection, cloud infrastructure hosting, customer support tooling and analytics. All processors are bound by data-processing agreements requiring them to process data only on our instructions and to maintain appropriate security standards.
• Game and Software Providers: Live casino and slot game providers may receive anonymised or session-level data necessary to deliver and authenticate their games within the Platform environment.
• Regulatory and Law Enforcement Authorities: We will disclose personal data to competent authorities, courts or regulators where required to do so by applicable law, court order or regulatory demand. We will notify you of such disclosures where legally permitted to do so.
• Anti-Fraud and AML Networks: We may share relevant data with cross-industry fraud prevention and AML services where we have identified activity that requires reporting or investigation under applicable regulations.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of substantially all of pakr98's business assets, personal data may be transferred to the acquiring entity, subject to the same level of data protection as set out in this Policy.

In all cases of data sharing, we take reasonable steps to ensure that the receiving party applies appropriate technical and organisational measures to protect your data.

pakr98 uses cookies and similar tracking technologies to operate the Platform, remember your preferences and understand how users interact with our content. The following table summarises the categories of cookies we use:

You may control or delete cookies through your browser settings. Please be aware that disabling certain cookies — particularly strictly necessary cookies — may impair the functionality of the Platform, including your ability to log in and manage your account. Most modern browsers on Android devices used across Pakistan support cookie management through the browser's privacy settings menu.

pakr98 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention guidelines apply:

• Account data: Retained for the lifetime of your active account and for a minimum period following account closure as required by the operator's legal obligations (typically five to seven years for AML and financial regulatory purposes).
• KYC and identity documents: Retained for the minimum period required under applicable AML and anti-fraud regulations following account closure.
• Transaction and betting records: Retained for a minimum of five years from the date of the transaction, or longer where required by law or in connection with an ongoing investigation or dispute.
• Support communications: Retained for up to three years from the date of the last interaction, or longer where relevant to an ongoing complaint, legal claim or regulatory inquiry.
• Marketing preferences and opt-out records: Retained indefinitely to ensure marketing suppression lists remain accurate and enforceable.
• Technical and log data: Typically retained for 90 to 365 days depending on data type, security requirements and operational need.

When data is no longer required, we apply secure deletion or anonymisation processes appropriate to the sensitivity of the data involved.

pakr98 applies technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the Platform. Ensure your browser displays a valid padlock before entering credentials.
• Encrypted storage of sensitive data at rest, including identity documents and financial records.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Multi-factor authentication options for user accounts and internal system access.
• Regular security monitoring, penetration testing and vulnerability management processes.
• Binding data-processing agreements with all third-party service providers who handle personal data on our behalf.

Subject to applicable law and the operator's jurisdictional obligations, you may have the following rights in relation to your personal data held by pakr98:

To exercise any of these rights, please contact our support team in writing at [email protected] (plain text only — not a clickable link). We will respond to valid requests within a reasonable timeframe, typically within thirty (30) calendar days, subject to identity verification and any applicable legal constraints that affect our ability to comply.

Please note that some rights may be limited or overridden by our legal obligations — for example, AML and financial regulations may require us to retain transaction records for a mandatory minimum period regardless of a deletion request.

The Platform may reference third-party payment services — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — for contextual purposes. These references do not imply that these providers endorse, affiliate with or support gambling activity on the Platform. When you interact with any third-party service in connection with a deposit or withdrawal, that provider's own privacy policy will govern the processing of your data by that provider. pakr98 is not responsible for the privacy practices of third-party services.

Game and casino content delivered within the Platform by third-party software providers is subject to those providers' data-processing terms as set out in the agreements governing their integration with pakr98.

pakr98 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18, or under the higher minimum age required by the operator's license jurisdiction. Age verification is a mandatory component of the KYC process for all registered users.

If we discover or are notified that personal data has been collected from an individual below the applicable minimum age, we will take immediate steps to close the associated account and delete or suppress the relevant personal data in accordance with applicable legal requirements. If you believe a minor has created an account on the Platform, please contact us immediately at [email protected] (plain text only).

pakr98 reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law or the Platform's features and services. When material changes are made, we will notify registered users via email or a prominent in-platform notice before the changes take effect.

The date of the most recent revision is displayed at the top of this page. We recommend reviewing this Policy periodically. Continued use of the Platform after a revised Policy has taken effect constitutes your acceptance of the updated terms.

For any questions, concerns or formal requests relating to this Privacy Policy or the processing of your personal data by pakr98, please contact us using the details below: