Frequently Asked Questions — pakr98

Anyone aged 18 or above — or the higher minimum age required by the operator's license jurisdiction — can register on pakr98, provided they are not accessing from a jurisdiction where online gambling is explicitly prohibited. Registration requires a valid email address, a phone number and accurate personal details. KYC verification is required before withdrawals can be processed.

No. pakr98 strictly enforces a one-account-per-person policy. Creating duplicate or linked accounts — whether under the same name, the same device or the same payment method — is prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances held within them. If you have accidentally created a second account, contact support immediately.

For Pakistani users, the standard identity document accepted for KYC is a valid CNIC (front and back). A current passport is also accepted. Proof of address — such as a recent utility bill or bank statement — may be requested alongside your identity document. In some cases, a selfie or liveness check is also required. Upload documents only through the Platform's secure HTTPS verification portal.

In most cases, KYC verification is completed within 24 to 72 hours of submitting clear, complete documentation. Complex cases — or submissions with documents that are unclear, expired or mismatched — may take longer. You can continue to deposit and play during verification, but withdrawals will be held until the process is complete. Contact support at [email protected] if your verification has been pending for more than 72 hours.

Use the 'Forgot Password' link on the login page. You'll receive a password reset email at your registered address. Follow the link in that email to create a new password. If you no longer have access to your registered email account, contact support at [email protected] for assistance with account recovery. Always choose a strong, unique password and never share it with anyone, including support staff.

pakr98 uses TLS/SSL encryption for all data transmitted to and from the Platform. Sensitive data stored on our servers — including identity documents and financial records — is encrypted at rest. We do not sell personal data to third-party advertisers. Full details of how your data is collected, stored and used are set out in our Privacy Policy.

pakr98 covers a wide range of sports markets. Pakistani players can bet on cricket — including Pakistan national team fixtures, PSL T20 matches, ICC tournaments such as the World Cup and Champions Trophy — as well as football, tennis, basketball, UFC and other international sports. Live in-play betting is available on selected events, with odds updated in real time.

Live betting allows you to place wagers on matches and events while they are actively in progress. Odds change dynamically based on the live state of play — for example, during a Pakistan vs India T20 match, odds will shift after every over or wicket. There may be a brief delay between submitting a bet and its acceptance; this is normal. Markets can be suspended or closed at any time during live events.

pakr98 offers a range of casino games including online slot games, live dealer tables (such as live baccarat, live roulette and live blackjack) and instant-win games. Live casino tables are streamed in real time from dedicated studio environments. RTP (Return to Player) figures are published within individual game information pages where available. RTP is a long-run statistical average and does not guarantee individual session outcomes.

RTP stands for Return to Player. It is the theoretical percentage of all staked money that a game is designed to pay back to players over a large number of rounds. For example, a slot with an RTP of 96% is designed to return PKR 96 for every PKR 100 wagered over millions of spins. RTP is a statistical average — it does not mean you will win 96% of your individual bets. Individual sessions can result in a total loss.

Casino games on pakr98 that use virtual outcomes operate on certified Random Number Generation (RNG) technology, which ensures each outcome is statistically independent of the previous one. Live casino games use real physical equipment — cards, roulette wheels — operated by trained dealers in licensed studio environments. Neither RNG games nor live dealer games can be predicted or influenced by players.

Self-exclusion can be activated through the Responsible Gambling section of your account settings. Select your preferred exclusion period — ranging from 30 days to indefinite exclusion — and confirm your choice. Alternatively, contact our support team at [email protected] and an agent will activate self-exclusion on your behalf immediately, 24 hours a day, 7 days a week. Once active, a self-exclusion period cannot be shortened or reversed until the original period expires.

pakr98 provides deposit limits (daily, weekly or monthly), loss limits (daily, weekly or monthly), session time limits and single-wager limits. These can be set or adjusted through the Responsible Gambling section of your account. Reductions to existing limits take effect immediately. Increases to existing limits are subject to a mandatory review period to prevent impulsive decisions. We encourage all players to set limits proactively.

Online gambling may be restricted or prohibited in Pakistan under the Prevention of Gambling Act, 1977 and related provincial legislation. pakr98 does not claim to be licensed, approved or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial authority. It is your sole responsibility to determine whether accessing and using this Platform is lawful in your jurisdiction. This answer does not constitute legal advice.

Our support team is available 24 hours a day, 7 days a week, in both English and Urdu. You can reach us by email at [email protected] (plain text — not a clickable link). We aim to respond to all queries within a reasonable timeframe. For urgent matters such as self-exclusion requests or suspected unauthorised account access, please mark your message as urgent and our team will prioritise it.